Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
We strive for complete customer satisfaction. We accept returns on all items within 15 days of the purchase date. For instructions on how to initiate a return, please visit our Returns page.
How do I track my order?
After your order has been dispatched, you will receive a tracking number via email. You can use this number to check the status of your shipment on our website or directly on the carrier’s website.
Can I cancel or modify my order?
We process orders rapidly to ensure quick delivery. If you need to modify or cancel your order, please contact our customer service team immediately. We will make every effort to accommodate your request, subject to processing status.
Do you have a physical store?
We currently do not have a physical store but are in the process of planning one. Stay tuned for more updates and details about our upcoming locations !
2. Product Questions
What size should I order?
To ensure the best fit, please consult the size chart available on each product page. Refer to this chart for detailed sizing information.
What is the material of this product?
You can find detailed information about the material of each product under the "Details" section on the product page. If you need more information or have specific questions about the material, please contact our customer service team.
How do I brew this tea?
Detailed brewing instructions for each product can be found under the "Details" section on the product page. Please follow these guidelines to enjoy the perfect cup of tea.
Can I customize this product based on my own specifications?
Yes, we offer customization options for customers who wish to personalize products based on their specific preferences. Please contact us with your specifications, and we will do our best to accommodate your customization needs.
3. Payment Questions
What payment methods do you accept?
We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
Do you offer installment payment options?
Yes, we offer installment payment options for certain purchases. Please check our website or contact our customer service for more information.
Is my payment information secure?
Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.
4. Shipping Questions
How long does shipping take?
We dispatch all orders within 3 days of purchase. The actual delivery time will depend on the shipping carrier and your location. For more specific details, please refer to our shipping policy.
How much does shipping cost?
Shipping costs vary based on your location and the shipping method selected. For more details, please refer to our shipping policy.
Do you offer free shipping?
We offer free shipping on domestic orders over $75 within the United States. Unfortunately, free shipping is not available for international orders at this time.
Do you ship to P.O. boxes?
Yes, we do ship to P.O. boxes within the United States. Please ensure your shipping address is complete and accurate to avoid any delivery delays.
5. Contact Questions
How can I contact customer service?
You can reach our customer service team by e-mailing : Customerservice@Hepteas.com
What are your business hours?
Our business hours are Monday through Friday from 9:00am to 5:00pm EST.
How can I provide feedback?
We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at Customerservice@Hepteas.com.
